Creating a script
- Available scripter objects. - Contact Center scripter
- Labels, data entry fields simple/multi line, combo boxes and hyperlinks
- Check boxes, radio buttons and images
- Static or dynamic objections
- Objections statiques ou dynamiques
- Internal frame sets to display external web pages
- Data view displays
- Objet prise de rendez vous intgré
- Calendar and time objects
- Personalized screens scripts ( positioning of elements, colors and images).
- Web based application integration tools (CRM, intranet, websites, FAQ’s, knowledge base).
- Contextual definition links.
- Global variables creation, stand alone or linked to a database.
- Advanced text box entry fields with personalized alert messages.
- Complete editing menu (copy, paste, alignment, definition, default vales etc...).
- Screen sharing, actions and inter company templates.
- Create shared groups of objects.
- Administrator defined page templates, actions and groups.
- Upload files, images, sheets, JavaScript actions and audio files.
- Advanced test mode .
- Script generation in development, integration or production mode.
- Automatic t manual database creation ( SQL, Oracle).
- Import / Export scripts
ACTIONS EDITOR
- Create test and conditional actions
- Launch CTI actions directly from the script
- Send VMC actions (send emails, faxes, print jobs, etc...)
- Execute SQL request and queries
- Play a .wav message
- User functions (Java Script language)
- Advanced navigation options
- Integration functions with script objects (visibility, activation, etc…)
WORKSPACE DESIGNER
- Multi frame agent screen toolbar enivrements
- Create personalized interfaces
- Customized agent window positioning
Hermes.Net is a web-based interface, allowing to access to all contacts center functionalities from a standard web browser.
Contact Center scripter Key Features
Multi-site Architectures
Homeshoring
Full Media Blending
VoIP
IVR
Emails Treatment
Automatic Call Recording
Supervision and Telecoach
Talk Time Acceptance
User controlled access rights
Skill Routing
Predictive dialer and Broadcast mode
SMS Support
Native CTI
SQL Server & Oracle Databases
Agents Interface compatible with Windows,Linux & Mac
Contact Center scripter Virtual Contact Center Ready
The users can connect to Contact Center scripter from anywhere in the world, on any computer with an internet connection with all the necessary security.
ASP ready
This feature can be very useful for companies who want to de-centralize their contact centers and agents in remote locations or home based agents. Hermes.Net provides the flexibility to deploy a single centralized solution across all your locations all under one platform.
Hermes.Net will route calls to and from all your facilities based on agent availability and skill sets, providing you with a superior call management solution.
Easy integration of the Contact Center scripter with standard applications and CRM
The Contact Center scripter offers interfaces and plugins for Microsoft Dynamics CRM 3.0
Emails management and routing via Trinicom
... SAP,Siebel, etc ...
