Hermes Organize allows you to effectively manage your appointments, sales force and dispatch technical teams efficiently. The phoning software seamlessly aligns performances of predictive dialer call automation with a unified calendar. The phoning software includes the predictive dialer Hermes Eagle and allows you a performant outbound campaigns management. Innovative, the phoning software increases up to 70% your productivity. The phoning software Hermes Eagle succeeds with less than 2% of retention calls to establish a communicaiton with an agent in less than 3 seconds !

Qualified appointments

Regardless of the type of appointments you wish to plan or manage, the telephone service representatives will gather information during the call. The phoning software scripting tool will integrate with your data bases providing proper information handling on the same platform. This precious qualified information received by the clients or prospects will be redirected to your sales force for their appointment. Follow up callbacks can be used to confirm appointments, these can be performed automatically by integrating and outbound campaign and attaching an interactive voice response (IVR) scenario: option 1 to confirm your appointment or option 2 to re schedule your appointment for another time. The option 2 from the IVR can redirected the caller to a live agents were option 1 can automatically update your database in real time.
Text to speech and speech recognition software can be implemented to your Interactive voice response scenario, providing a personalized prompt for each one of your callers. You can prompt them with their name and the data of their appointment using a text to speech engine or guide them through the IVR by speech recognition having them say the new date and time they wish to re schedule the appointment for.

Real time appointment management

For every Human resource you can assign a personalized profile to their calendar, with individual or group availabilities and filters for meetings or holidays. When the telephone service representative selects the appointment button, the phoning software will then display in real time a graphical calendar and the available resources. The TSR can then use the graphical interface to select the data and time for the appointment for a specific representative.
Furthermore you can configure these appointments for multiple representatives, companies and campaigns within or on separate agendas.

Enterprise wide communication

Our phoning software, Hermes Organize integrates a connector with Microsoft Outlook, your companies email client. All appointments taken with the phoning software by the telephone service representatives will automatically populate and synchronize with the Outlook calendar providing the representatives with a real time access to their schedules.
Your distant teams can therefore have access to their calendar remotely from a simple internet access over a secure login access point. The representatives can then modify their calendars and appointments from their integrated Microsoft Outlook calendar. All changes made on either end will update the other in real time in order for both to have the proper data. They can also consult and modify their calendars using the interactive voice response system (IVR), included in our phoning software.

Quota management

Our phoning software Hermes Organize allows you to manage quotas on appointments for your various sales and technical teams. The phoning software bundled with Hermes Quota™, the system will manage the dialing with phoning software and distribution of appointments by geographical territory respecting their profiles, calendars on a weekly or monthly basis.

Respecting appointments

In order to respect the quality of the assigned appointments, the TSR has the ability to confirm the appointment and send it to the client in real time by means of their preferred media: Email, Fax, SMS or Courier. Simultaneously, the sales representative or technical resource will receive it as well. This interaction with your external teams allows you to set appointment for the same day. Furthermore, with a built in re-inject feature you have the ability to follow-up with your prospects in order to confirm their appointment. the phoning software will automatically import the records to an outbound confirmation campaign that the system will dial and interact automatically with an IVR or by a live TSR. By using this tool you will avoid having your representatives attend an appointment that was canceled or re scheduled.

Geolocalization

By integrating a standard geolocalization application in our phoning software, you can benefit from the advantages of maps and tracking in order to maximize your sales force or technical resources time on the road by reducing their travel time.
- The phoning software will distribute the appointment to the resources that is in the shortest proximity based on the previous appointment.
- the phoning software distributes first and last appointment based on resources home address.
- The phoning software sends travel itinerary and planning to resources.