Predictive Dialer Solution

Hosted telesales systems - Voip telesales systems - Web Based telesales systems
The development of the Telesales system goals the best performance for telesale, teleprospection, debt collection and telemarketing campaigns. The Telesales system Hermes Eagle integrates a call recorder, a scripting tool, a native CTI and an IVR. Multi Channel, the Telesales system Hermes Eagle supports video calls.
The Telesales system manages time zones and quotas, integrates a "Do not call list", a powerful outbound campaigns and call blending management, in its Contact Center software version. The Telesales system detects answering machines and leaves automatic messages on voice mails. It manages outbound calls recording, and pre recorded end of call message playing. A performant quotas management module is aslo included... The Telesales system Voip Eagle offers a range of tools for automatic call files recycling, automatic SMS, fax, emails sending ... These functionalities complete the efficiency of the Telesales system Eagle. The real time supervision of your call files and calls, thedistant listen of outbound calls set in the Telesales system will be an invaluable asset. telesales systems Hermes Eagle offers multiple connectors to standard applications and CRM, and an open architecture (Web Services, socket IP..).
Based on an expertise of more than 10 years, the telesales systems Hermes Eagle are the essential component of Contact Centers managing outbound campaigns for telesales, telemarketing,
Telesales system, collections and client retention programs. telesales systems will allow you, for each campaign to set one of the 5 dialing modes that are at your disposal, matching with your objective. The Telesales system manages every campaign is independently from the others, and you can thus define every criteria to adapt it to your target. Speed of the diling, number of rings, Number of call attempts, associated script, opening hours, call schedule depending of time zone or segments, … All criterias are completely customizable, and real-time modifiable.
The Telesales system Hermes Eagle runs on IP platforms as Host Media Processing from Dialogic, Asterisk et Avaya, see predictive dialer Avaya.

Preview Mode :
he clients information is presented to the TSR and he can then decide when to process the call. This mode allows the TSR to prepare himself prior to the call.

Search Mode :
Primarily used to manage clients portfolios, this mode lets you use specific search criteria’s to find applicable information prior to placing the call.

Progressive Mode :
Used for business to business campaigns, the telesales systems Hermes Eagle engine automatically dials the calls one at a time and sends them to the TSR’s as soon as the call is connected. The engine sends productive calls to the TSR’s and filters absent, busy and wrong numbers.

Outbound Campaign management - Main Menu

Predictive Mode (telesales systems):
The telesales systems Hermes Eagle engine will control the dialing using a calculated algorithm taking into consideration: response time, average communication time and the state of the TSR’s. The Telesales system software will only send productive calls to the TSR’s drastically increasing their hourly talk time whatever the hour of production. Contrary to other industry telesales systems softwares there is no minimum number of TSR’s or minimum number of leads that are required in your call list for this dialing mode to operate efficiently and produce results. the telesales systems are particulary valued for B2B prospection telemarketing, telesales, appointment taking or collections campaigns.

Broadcast Mode:
telesales systems allows you to automatically contact your clients or prospects by broadcasting a pre recorded message or an SMS, can be used for promotional offers, invitations or important information alerts. The Telesales system can also play an interactive voice response (IVR), enabling you to pre qualify your contact prior to sending the call to the TSR’s. The Telesales system Eagle gives you the opportunity to qualify, inform and prospect at the cost of simple telephone call.
telesales systems, linked to SMS support, is nowadays used for debt collection, with hight rates of recovered debts.

Send SMS
In order to automatically give an information to your customers, for example on unreachables, you can define the sending of a SMS of which you define the text, but also the number which you present.

Answering Machine Detection
Hermes Eagle telesales systems can detect answering machines. But also, the Telesales system software detects 100% of mobile voice messaging systems. Hermes Eagle telesales systems allows you to automatically leave messages when an answering machine is detected. Also the Hermes Eagle telesales systems optimize your telecom costs by scheduling answering machines callbacks on the most productive time slots.

ROI
Manual calls allow from 15 to 20 minutes talk time per hour only, versus 45 to 50 minutes per heure with predictive dialing. Thanks to the Telesales system Hermes Eagle, you double your productivity. whatever the dialing mode, progressive or predictive dialing, telesales systems Hermes Eagle automatically manage the dialing on call lists you easaly load for each campaigns, thanks to the files management ergonomic interface. Each record is checked, to guarantee a quality call list to assign to your outbound campaignss, duplicated and invalid numbers removed. Your TSR's don't dial anymore, and can focus on calls that improve their performance.

Predictive dialer Software configuration

Optimization of the treatment of your files

Predictive dialer - Gestion des bases de données

Call back and personal call backs
The TSR’s can set a date and time for a call back, for themselves or for a group call back (Personal call back is assigned to an individual agents or a call back that is assigned to an entire group of TSR’s).

> Call back rules management: Hermes Eagle allows you to manage personal call backs and call backs in automatic or customizable mode. By contact type, call back rules can be set to absent, busy, answering machines and abandon calls. Hermes Eagle telesales systems will dial the numbers in your call list based on criteria’s that can be set on a per individual campaign basis. You master so perfectly the exploitation of your files by calling back every target the most relevant time slots.

Call scheduling
For each campaign you have the ability to define criteria's to your call list in order to manage and control your call scheduling: time zones, predefine filers, client types,... telesales systems will respect these criterias and will dial records depending of the time slots defined. These call scheduling features allow you to drastically increase your contact rate.

Do Not Call List
In order to respect government Do Not Call list legislations or simply respect your prospects requests a data base can be defined and managed. Whatever the choosen dialing mode, preview or predictive dialing, the telesales systems Hermes Eagle will check every phone number in this reference database, and will only dial authorized records. All queries are so optimized that hts use of Do Not Call List has no impact on your results.